Pay: $18.25-$20 per hour

Full job description

The Customer Support Agent plays a critical role in supporting customers by answering questions, resolving issues, and guiding users. This role delivers timely, accurate, and compliant support across phone, email, and chat while building trust and positive customer relationships.

This position is well-suited for someone who enjoys helping others, values consistency and structure, and can remain patient and professional in a fast-paced, phone-forward support environment.

What you’ll do

• Respond to inbound customer inquiries via phone, email, and chat, handling a consistent daily call volume.
• Educate and guide customer, many of whom are not software-savvy, through our SaaS platform and processes
• Troubleshoot issues and provide clear, accurate, and compliant solutions
• Support clients, drivers, and candidates with DOT and FCRA related questions
• Conduct employment verifications and collect required information
• Use phone queues and tools such as Dialpad to manage call flow efficiently
• Escalate complex issues appropriately and collaborate with internal teams
• Deliver professional, high-quality service that reflects Foley’s brand and commitment to trust

Schedule

• Hours of Operation: Our Support team operates during the following hours (Eastern Time):
  • Monday–Thursday: 8:00 AM – 8:00 PM
  • Friday: 8:00 AM – 6:00 PM
  • No weekend, no holidays

Qualifications

• High school diploma or equivalent required
• Prior customer service or SaaS support experience preferred, but not required
• Willingness to follow defined processes and handle sensitive information with care